Customer Reviews
Overall Rating
Rated 3.92 stars
Quality Factor
78.4%
Quality Factor
- Hair QualityUser: 73%73%
- Cap ConstructionUser: 74%74%
- Comfort & FitUser: 74%74%
- Wig LifespanUser: 74%74%
- Customer ServiceUser: 79%79%
Rivkah Dahan
Posted on 2017-09-195 /5 stars
- Hair Quality User: 100%100%
- Cap Construction
User: 100%100%- Comfort & Fit
User: 100%100%- Wig Lifespan
User: 100%100%- Customer Service
User: 99%99%Rivkah DahanA wonderful relaxing salon experience and high quality, very reasonably priced wigs. The staff at Tori is welcoming, patient, accommodating, skilled and helpful. Nicest people & outstanding customer service.
Great cut, nice highlighting, good hair quality & texture, holds a setting nicely. I love my Tori wigs and gets lots of compliments! Highly recommended.Was this comment helpful to you?Andrea
Posted on 2017-06-14Rating: 5
5 /5 stars- Hair Quality User: 100%100%
- Cap Construction
User: 100%100%- Comfort & Fit
User: 100%100%- Wig Lifespan
User: 100%100%- Customer Service
User: 100%100%AndreaVery nice experience. I wasn't pressured to buy like other places. Helped me choose the right look for my face shape. My husband loves my new look!
Was this comment helpful to you?Diane Lewis
Posted on 2017-06-14Rating: 5
5 /5 stars- Hair Quality User: 100%100%
- Cap Construction
User: 100%100%- Comfort & Fit
User: 100%100%- Wig Lifespan
User: 100%100%- Customer Service
User: 100%100%Diane LewisGreat experience. they had a big selection . Very patient and helpful.
Was this comment helpful to you?Sara Levy
Posted on 2017-06-14Rating: 5
5 /5 stars- Hair Quality User: 100%100%
- Cap Construction
User: 100%100%- Comfort & Fit
User: 100%100%- Wig Lifespan
User: 100%100%- Customer Service
User: 100%100%Sara LevyI've gotten high end wigs from other companies before and the quality and customer service here is just the best. You can't compare. I would never go elsewhere. Not to mention how sweet the staff is! I still get compliments on my 6 year old Tori wig and bandfall. And their prices are so reasonable compared to other high end companies!
Was this comment helpful to you?Sara Levy
Posted on 2017-06-14Rating: 5
5 /5 stars- Hair Quality User: 100%100%
- Cap Construction
User: 100%100%- Comfort & Fit
User: 100%100%- Wig Lifespan
User: 96%96%- Customer Service
User: 100%100%Sara LevyI have owned my 3 Tori wigs and one bandfall for 5 years and can only say great things. Excellent staff. They are so patient and talented. They worked so hard to make sure I was happy. All four of my Toris are wonderful and lasted so nicely. The price is reasonable for this level of quality. I recommend them. I get compliments all the time.
Was this comment helpful to you?SM
Posted on 2017-05-21Rating: 5
5 /5 stars- Hair Quality User: 50%50%
- Cap Construction
User: 50%50%- Comfort & Fit
User: 50%50%- Wig Lifespan
User: 50%50%- Customer Service
User: 100%100%SMGreat customer service!!! compare to other places i went to.
The owner is an amazing person - always try to help you and make you feel good! same about the girls who work there - very sweet!
im very happy with Tori - thank you tori wigs! 🙂Was this comment helpful to you?Rachel Krieser
Posted on 2017-05-17Rating: 5
5 /5 stars- Hair Quality User: 100%100%
- Cap Construction
User: 100%100%- Comfort & Fit
User: 100%100%- Wig Lifespan
User: 100%100%- Customer Service
User: 100%100%Rachel KrieserI absolutely love Tori's. Their wigs ... Costumer service ... Patience... Salon are all unbeatable!!! I've sent many people who are just as happy as I am!!!
Was this comment helpful to you?Rachel
Posted on 2017-05-12Rating: 1
1 /5 stars- Hair Quality User: 6%6%
- Cap Construction
User: 3%3%- Comfort & Fit
User: 2%2%- Wig Lifespan
User: 3%3%- Customer Service
User: 5%5%RachelThe hair quality is so bad!! Very cheap quality
Also the wig is too small on my head and they never fixed it and blame it on me
I barely wore the wig
Not comfortable at all!! I spent almost $2000 on it plus maintenance
Just horrible im so upset!!!Was this comment helpful to you?Deborah douek
Posted on 2017-05-09Rating: 2
2 /5 stars- Hair Quality User: 50%50%
- Cap Construction
User: 50%50%- Comfort & Fit
User: 50%50%- Wig Lifespan
User: 50%50%- Customer Service
User: 50%50%Deborah douekI have two wigs. The first looks amazing but has been extremely uncomfortable and the cap was huge and never fit right. After a number of visits to try to fix it I gave up and just wore it as is and suffered for a few years. Finally had it resized last week by another person for just $40 and it finally feels comfortable. My second is a wavy which I can't really wear because it makes me look like a cone head or a Muppet. After several visits back and forth the problem was never solved. Finally had two different wig people tell me it's an air bubble and there's no way to fix it. The owners kept telling me the reason it looks that way is the shape of my head, that I had a widows peak etc.... They did agree that the cut they did made it even more conehead looking and replaced the bangs with longer hair but it didnt really help because as I know now it is an air bubble. Also it is a wavy and it has so little hair that it looks like I'm balding. A waste of $2300. The owners are nice when you buy something but after you buy they make it difficult to adjust and if you have problem they can be challenhing to work with. Also, the hair on both have tons of split ends and my wavy looks so oxidized. The girls that do the styling are very lovely.
Was this comment helpful to you?Ruthy
Posted on 2016-06-23Rating: 5
5 /5 stars- Hair Quality User: 75%75%
- Cap Construction
User: 90%90%- Comfort & Fit
User: 90%90%- Wig Lifespan
User: 90%90%- Customer Service
User: 100%100%RuthyI bought a Tori totally unexpectedly while accompanying a friend and it was half the price of my first wig and quadruple the happiness! When I put it on I said "it looks like me, but so much better". I get tons of compliments and it holds a curl sooo well. With their customer service and return policy, I'm afraid to shop anywhere else!
Was this comment helpful to you?Miriam Z.
Posted on 2016-06-17Rating: 5
5 /5 stars- Hair Quality User: 100%100%
- Cap Construction
User: 100%100%- Comfort & Fit
User: 100%100%- Wig Lifespan
User: 100%100%- Customer Service
User: 100%100%Miriam Z.I work a 9 to 5 job in a secular company and needed a wig that was both durable and natural. After trying out numerous companies, TORI Wigs was by far my favorite! The hair on their wigs is magnificent quality and holds the sets beautifully!! I get complemented from my co-workers all the time and they can't believe I'm wearing a wig!
Was this comment helpful to you?ML
Posted on 2016-06-15Rating: 5
5 /5 stars- Hair Quality User: 100%100%
- Cap Construction
User: 100%100%- Comfort & Fit
User: 100%100%- Wig Lifespan
User: 100%100%- Customer Service
User: 100%100%MLAmazing customer service! Replaced my wig a couple times since I wasn't happy and since one had some issues... I love my naturally wavy Tori! So soft no frizz!!! And dries naturally into gorgeous curls!!! Really recommend!!!
Was this comment helpful to you?Rachel
Posted on 2016-06-07Rating: 1
1 /5 stars- Hair Quality User: 34%34%
- Cap Construction
User: 17%17%- Comfort & Fit
User: 1%1%- Wig Lifespan
User: 41%41%- Customer Service
User: 31%31%RachelVery disappointed in Tori. My wig never fit me properly, even after I got it resized by them. They made it way to large and it was constantly rubbing behind the ears and gave me headaches. Also the hair quality is awful. They say they use Virgin European hair, but I don't buy that... It looks really processed and fake. I tried to return the wig and they would not take it back and they were very nasty to me.
Was this comment helpful to you?Cleo
Posted on 2016-06-05Rating: 5
5 /5 stars- Hair Quality User: 100%100%
- Cap Construction
User: 100%100%- Comfort & Fit
User: 100%100%- Wig Lifespan
User: 100%100%- Customer Service
User: 100%100%CleoGorgeous hair. Best pricing I could find anywhere for this level of quality. Great cut. Down to earth friendly staff. Go out of their way to please.
Was this comment helpful to you?Sara
Posted on 2016-06-05Rating: 5
5 /5 stars- Hair Quality User: 100%100%
- Cap Construction
User: 100%100%- Comfort & Fit
User: 100%100%- Wig Lifespan
User: 100%100%- Customer Service
User: 100%100%SaraAmazing experience! Love them ! Quality of the wigs are best I've seen and Rivi and staff are dolls! GREAT!
Was this comment helpful to you?E
Posted on 2016-06-05Rating: 5
5 /5 stars- Hair Quality User: 100%100%
- Cap Construction
User: 100%100%- Comfort & Fit
User: 100%100%- Wig Lifespan
User: 100%100%- Customer Service
User: 100%100%EI have 3 tori falls and I love love love them! I've had them for 4 years and I get tons of compliments. Tovi and Rivi go above and beyond for their customers . the hair quality and texture is gorgeous.
Was this comment helpful to you?Shoshana
Posted on 2016-06-04Rating: 5
5 /5 stars- Hair Quality
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