Rated 3.67 stars3.67 / 5 ( 30 )

Customer Reviews

Overall Rating

Rated 3.67 stars3.67 / 5 ( 30 )

Quality Factor

73.4%

Quality Factor

  • Hair Quality
    User: 73%
    73%
  • Cap Construction
    User: 75%
    75%
  • Comfort & Fit
    User: 76%
    76%
  • Wig Lifespan
    User: 69%
    69%
  • Customer Service
    User: 67%
    67%


JB

Posted on 2017-02-15
Rating: 1
1 /5 stars

  • Hair Quality
    User: 18%
    18%
  • Cap Construction
    User: 39%
    39%
  • Comfort & Fit
    User: 43%
    43%
  • Wig Lifespan
    User: 15%
    15%
  • Customer Service
    User: 15%
    15%

I have a Shuly that's a year and a half old. When I first got it it looked nice. However the hair falls out like crazy. I maintain it very well and take good care of it and the cap is starting to show all over. It doesn't look like a good quality wig to be honest. It is very comfortable but does slide around even with velvet bands. It has the ability to look good if I spend a lot of money and time on it by adding hair, coloring and styling it. The hair doesn't hold a curl at all so it needs extra TLC. I live out of town so every time I sent it in to Shuly within the first year which had a warranty, I had to pay around $100 in shipping fees, there and back, and the wig didn't come back looking much better. Im not even sure what to do with it at this point because it's starting to look pretty bad on.

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Yona

Posted on 2017-01-24
Rating: 3
3 /5 stars

  • Hair Quality
    User: 62%
    62%
  • Cap Construction
    User: 62%
    62%
  • Comfort & Fit
    User: 50%
    50%
  • Wig Lifespan
    User: 50%
    50%
  • Customer Service
    User: 1%
    1%

I did not end up buying a shetl here, and their customer service is mainly the reason why. I made an appt, came in from out of state and got exactly three minutes of undivided attention the entire 30 min I was there. I left much earlier than anticipated because I was sick of trying to get the shetl macher to pay attention to me. I brought my non-Jewish friend with me, and she asked me afterward if it's normal for frum Jews to act that way. I did find a wig that was a pretty good fit, but the sales person barely wanted to take time with me to help me feel comfortable with the very big purchase and answer my questions. I felt guilty for taking her time away. Maybe I looked like I wasn't wealthy enough to buy a wig (which is not true, I definitely was seriously considering it), no matter what, I would only send people there with a warning of what to expect. Yes, nice selection, nice hair, nice caps, poor service.

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Dina

Posted on 2016-07-27
Rating: 5
5 /5 stars

  • Hair Quality
    User: 96%
    96%
  • Cap Construction
    User: 100%
    100%
  • Comfort & Fit
    User: 100%
    100%
  • Wig Lifespan
    User: 96%
    96%
  • Customer Service
    User: 100%
    100%

I got my first Shuly not too long ago. I am a blonde so as you all know a nice blonde is difficult to come by. I went into Shuly and right away the sales girl, who is so sweet, told me she has the perfect wig for me and she was right! It was the perfect blonde with the perfect color rooting. It was exactly what I was looking for! I wanted to walk out with it and they were so accommodating about that. The stylist had me sit to make sure the length was good for me and touched it up to my face. It was the fastest and best wig purchase I have ever made! I got so many compliments that I went back a month later to get another wig. Right away the same sales girl showed me another piece which was identical and again I was able to walk out with my second dream wig. I have never experience such amazing service in all my years of wearing wigs. I would 100% recommend them to everyone I know

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Chaya Koenig

Posted on 2016-07-22
Rating: 5
5 /5 stars

  • Hair Quality
    User: 95%
    95%
  • Cap Construction
    User: 90%
    90%
  • Comfort & Fit
    User: 95%
    95%
  • Wig Lifespan
    User: 90%
    90%
  • Customer Service
    User: 100%
    100%

I go through tons of wigs, many that I have bought at wig sales. The one wig that has lasted me over 6 years that I still wear every day is my Shuly. I just feel pretty in it. It was stretched out and they just fixed it for me. I am making a bar mitzvah iyh in 2 months and I just bought 2 more wigs at the 50% off Shuly sale...for really great prices! They came out beautiful! I have to say I got great service and they really helped me while I changed my mind many times. They were very patient and accomodating. I would definitely recommend Shuly as my favorite brand wig.

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MIRI S

Posted on 2016-07-06
Rating: 1
1 /5 stars

  • Hair Quality
    User: 50%
    50%
  • Cap Construction
    User: 50%
    50%
  • Comfort & Fit
    User: 1%
    1%
  • Wig Lifespan
    User: 1%
    1%
  • Customer Service
    User: 1%
    1%

DO NOT BUY A SHULY! i had bought a wig not knowing they had a mega sale a day before. i was given one option of a wig and promised that it was their best virgin hair. not only was it the worst wig ever, i literally have to do it every week. its dry and discussing

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chana

Posted on 2016-07-06
Rating: 1
1 /5 stars

  • Hair Quality
    User: 1%
    1%
  • Cap Construction
    User: 1%
    1%
  • Comfort & Fit
    User: 8%
    8%
  • Wig Lifespan
    User: 1%
    1%
  • Customer Service
    User: 1%
    1%

worst customer service ever.

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Raquel

Posted on 2016-06-29
Rating: 5
5 /5 stars

  • Hair Quality
    User: 96%
    96%
  • Cap Construction
    User: 96%
    96%
  • Comfort & Fit
    User: 96%
    96%
  • Wig Lifespan
    User: 100%
    100%
  • Customer Service
    User: 100%
    100%

Covering my hair was never easy for me- I never wore bangs as a single girl and all of a sudden I am supposed to rock it!? For six years I was desperate to find something that made me feel like I was looking at myself. I went to shulys for an iband as I had heard they have the fullest ones. I was rejected by other companies telling me the iband isnt for me being that I have a deep widows peak. Shulys staff worked patiently and diligently with me tracing my hairline onto the iband and filling in baby hairs. They worked endlessly with me until I got the piece that I had envisioned. They were accommodating with all of my needs. I am so happy with my final product- it is my favorite piece that I own. For my next Shaitel I will be shopping at shulys.

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Miriam

Posted on 2016-06-27
Rating: 5
5 /5 stars

  • Hair Quality
    User: 97%
    97%
  • Cap Construction
    User: 86%
    86%
  • Comfort & Fit
    User: 97%
    97%
  • Wig Lifespan
    User: 100%
    100%
  • Customer Service
    User: 91%
    91%

Love my new Shuly wig .Its has a natural wave and I wash it myself and air dry it .It's what they call wash and go and its the best wig I have ever worn .It looks incredible and has the same texture as my own hair .Love it.

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Riki

Posted on 2016-06-22
Rating: 5
5 /5 stars

  • Hair Quality
    User: 100%
    100%
  • Cap Construction
    User: 97%
    97%
  • Comfort & Fit
    User: 100%
    100%
  • Wig Lifespan
    User: 100%
    100%
  • Customer Service
    User: 100%
    100%

My brother's Bar Mitzvah was coming up and Inknew I had to do something with my hair. My married friends recommended that I go to Shuly Wigs for extensions. My hair color is pretty difficult because I am a vibrant auburn shade. Shuly Wigs didn't hesitate to help me as they knew they could exactly match my hair color. They were professional, courteous, and very accommodating. They are also competitively priced.

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Adrianne

Posted on 2016-06-16
Rating: 4
4 /5 stars

  • Hair Quality
    User: 85%
    85%
  • Cap Construction
    User: 80%
    80%
  • Comfort & Fit
    User: 84%
    84%
  • Wig Lifespan
    User: 85%
    85%
  • Customer Service
    User: 100%
    100%

By far my favorite wig company! First, the hair is beautiful, light weight, and very natural looking. I have bought a blonde and a very light brown with blonde highlights. Both receive numerous compliments. Second, the natural parts and hair lines are done extremely well so there isn't an obvious knot or strange hair line in the front. Third, the hair is very durable, long lasting, and dyes very well. I have had each piece for three years and worn them daily. The hair is still in great condition! Forth, while these wigs can be very expensive, Shuly offers great sales at least twice a year where you can get a wig at 50 percent off. They cut and color on site and they offer a warranty on all of their wigs. I just wish I could afford to buy more!

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G

Posted on 2016-06-16
Rating: 3
3 /5 stars

  • Hair Quality
    User: 77%
    77%
  • Cap Construction
    User: 100%
    100%
  • Comfort & Fit
    User: 100%
    100%
  • Wig Lifespan
    User: 50%
    50%
  • Customer Service
    User: 1%
    1%

I went with a friend to buy my first wig at Shuly's of BP, the lady who assisted me was very nice and helped me find a piece that was exactly my color and for a great price! I was very happy so I left it there for some rooting and baby hair and came a later day for the cut. The wig looked darker but I was assured it was only because of the 1" rooting I requested. I asked for a bit of a "different" cut, however I was given the typical BP cut with big bottle curls which I specifically requested not to have. The sales ladies were nice and made me "feel better" about it and took my picture for their instagram. I still wasn't feeling great about the color but let it go, knowing nothing about wigs. A few days later, someone asked for the color and they replied it was a darker color. I thought there could have been a mistake but didnt want to accuse so asked on social media without quoting their name. They found my post and sent me an extremely nasty fb message accusing me of libel when I was just trying to ask if I might be wrong to assume such a reputable company would give another piece. I called them, trying to fix the situation and they yelled at me to the point of making me cry.
I got my wig and dyed it to the color I wanted by a great shaitel macher who does a beautiful job and I get lots of compliments on it. The wig is very comfortable.
I have not gone back to know what their service is like after-sale although I did hear good things about them.
Would I buy another shevy? Maybe, because I am happy with the one I have, but it definitely will not by their main branch.

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Brochie

Posted on 2016-06-16
Rating: 4
4 /5 stars

  • Hair Quality
    User: 96%
    96%
  • Cap Construction
    User: 99%
    99%
  • Comfort & Fit
    User: 98%
    98%
  • Wig Lifespan
    User: 96%
    96%
  • Customer Service
    User: 99%
    99%

Bought 2 wigs in their 50 off sale .Wearing them already for 2 years and I love them both .Best sale ever as they gave me a warranty with the wigs so I felt safe with the purchase .Next time will be buying at a regular time not at their sale as it was very busy and I felt rushed but the after service is superb and the wigs I totally love

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Debra M

Posted on 2016-06-15
Rating: 5
5 /5 stars

  • Hair Quality
    User: 96%
    96%
  • Cap Construction
    User: 96%
    96%
  • Comfort & Fit
    User: 97%
    97%
  • Wig Lifespan
    User: 99%
    99%
  • Customer Service
    User: 95%
    95%

I live in Baltimore but made the trip to Brooklyn after a few of my friends from Sterns. recommended them couldnt be happier Got a Wig and a fall and enjoying them both

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T

Posted on 2016-06-15
Rating: 1
1 /5 stars

  • Hair Quality
    User: 13%
    13%
  • Cap Construction
    User: 27%
    27%
  • Comfort & Fit
    User: 19%
    19%
  • Wig Lifespan
    User: 19%
    19%
  • Customer Service
    User: 50%
    50%

I got 2 wigs as a kalla and they were super nice and helpful. The wigs were actually terrible though. One is simple unwearable (I've worn it maybe 4 times total and that's immediately after it's been styled and for a short time) and the other one is only a little better but certainly doesn't hold any sort of style. When I called them and told them I was really unhappy they told me that my 30 days were up and I would have to keep them but I could get them styled there and maybe it would help. Since I don't live in New York it doesn't. I really wanted to like them and since k wear my wig every day it's pretty sad that it's really not a nice one but I can't get another one at this point. I even brought them into other professionals who told me that they were really not good wigs (poor hair quality and construction). Maybe I simply fell on 2 bad ones but I wouldn't recommend them.

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Risi Finkel

Posted on 2016-06-15
Rating: 4
4 /5 stars

  • Hair Quality
    User: 50%
    50%
  • Cap Construction
    User: 50%
    50%
  • Comfort & Fit
    User: 50%
    50%
  • Wig Lifespan
    User: 50%
    50%
  • Customer Service
    User: 50%
    50%

I can't even count how many sheitel stores I have been to in my short three years of marriage, and the customer service at Shuly was by far the best and the stylists were so sweet. I bought a Red Carpet bandfall on sale last summer - it was my third bandfall after failing with two other companies. It is so comfortable and beautiful, I get compliments all the time. The only thing is, after almost daily wear in Israel, the color faded extremely fast to a reddish blondeish, which was really disappointing. The hair quality, thickness, and wig comfort had held up beautifully though and I would definitely go back

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Rivki S.

Posted on 2016-06-08
Rating: 5
5 /5 stars

  • Hair Quality
    User: 87%
    87%
  • Cap Construction
    User: 85%
    85%
  • Comfort & Fit
    User: 100%
    100%
  • Wig Lifespan
    User: 90%
    90%
  • Customer Service
    User: 100%
    100%

I went to Shuly's as a Kallah. Shuly's was my third stop in picking out my sheitel. I got to say I was a little nervous as the other shops were not so helpful. Walking into Shuly's I felt things were different. They treated me and my future husband with such care. Sales girl spent an hour with me helping me make a decision. She was lovely and helpful as I am new to the wig process. I came back 3 times, between dying and cutting the wig. I highly recommend this company. I have been married for over 2 years and have purchased a second wig and bandfall. I love my Shuly!

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Fraidy R

Posted on 2016-06-08
Rating: 5
5 /5 stars

  • Hair Quality
    User: 94%
    94%
  • Cap Construction
    User: 98%
    98%
  • Comfort & Fit
    User: 98%
    98%
  • Wig Lifespan
    User: 99%
    99%
  • Customer Service
    User: 100%
    100%

I have over 15 years of experience buying from Shuly wigs so I will be giving a rundown of my experience .
I bought my first Shuly wig when she was in her basement .All I will say that it was one of my best wigs I ever owned .Shuly herself cut the wig for me and it was so versatile and beautiful .I was a loyal customer washing and setting my wigs by her and I couldn't be happier.When Shuly moved out and opened her salon I carried on being a customer for a while however the problems began when her staff ,stylists ,and sales girls were the ones that we got to see .To say the least they were pushy and unprofessional and certainly did not have Shulys best interest at heart .In fact 3 of them went out on their own and not to name names some are even featured on this page .I found them to be dishonest and though I took my business elsewhere for awhile I would never go to them .Recently I walked in to Shuly wigs to purchase another wig and I couldn't be happier .The staff were amazing the sales girl worked with me patiently until she found me exactly the wig I wanted (full with body and texture) The stylist was great and understood perfectly the look I was trying to achieve and the colorist did an amazing balayage treatment to my wig .When they say you are as good as your staff is ,its so true .Shuly was there to supervise everything so I am happy to come back !
the wigs are great and Shuly is amazing as an artist and a person .She did lose me as a client for a while but only because her staff at the time must have had their own agendas .I highly recommend this company and the wigs are amazing.

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Rachele

Posted on 2016-06-07
Rating: 1
1 /5 stars

  • Hair Quality
    User: 50%
    50%
  • Cap Construction
    User: 50%
    50%
  • Comfort & Fit
    User: 50%
    50%
  • Wig Lifespan
    User: 50%
    50%
  • Customer Service
    User: 1%
    1%

I bought an iband that is supposed to make it look like the hair is coming out of your head. It looks like a very obvious piece of lace and wig on my forehead. It looks very stupid and unreal. They told me to put makeup on it just to make the edges fade into my face. Did not work. Just makes it look even more obvious. After coming back many times to have it fixed, I finally left with my 300$ purchase for something that looks terrible on me. They just want to make the sale. Even if you don't look good they will swear you look amazing.

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Chanie G.

Posted on 2016-06-05
Rating: 5
5 /5 stars

  • Hair Quality
    User: %
    %
  • Cap Construction
    User: %
    %
  • Comfort & Fit
    User: %
    %
  • Wig Lifespan
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When all your newly married friends are struggling with their wigs and mine fits like a dream and looks so amazing I know I hit the jackpot by choosing a Shuly after going to 6 different companies .The staff were so nice so patient and the stylist amazing .Thank you Shuly wigs from my mom and me .

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Jocelyn

Posted on 2016-06-03
Rating: 5
5 /5 stars

  • Hair Quality
    User: 98%
    98%
  • Cap Construction
    User: 100%
    100%
  • Comfort & Fit
    User: 99%
    99%
  • Wig Lifespan
    User: 96%
    96%
  • Customer Service
    User: 99%
    99%

Best wig I have ever owned hands down.Never ever write reviews but I have to mention how beautiful and special the staff made me feel during a difficult time in my life.They are the epitome of quality and customer service and changed what could have been a challenging purchase to one of comfort and joy .I smile everytime I put their wig on .

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