Rated 3.8 stars3.8 / 5 ( 41 )

Price Range

$650 - $2,000

Customer Reviews

Overall Rating

Rated 3.8 stars3.8 / 5 ( 41 )

Quality Factor

76%

Quality Factor

  • Hair Quality
    User: 62%
    62%
  • Cap Construction
    User: 68%
    68%
  • Comfort & Fit
    User: 73%
    73%
  • Wig Lifespan
    User: 60%
    60%
  • Customer Service
    User: 64%
    64%


MissDSergo

Posted on 2018-09-02
Rating:
/5 stars

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The customer service in this company is appalling! It’s a shame, I loved the wig when it finally arrived. However it has not lasted me the time I would have hoped for. The wig has already begun to shed, although it is only light shedding but still it does not deserve the price tag!
I ended up getting a replacement wig from Mora Mode wigs. I was pleasantly pleased as the hairline and wig looks much more natural than the wig I purchased from Milano and is almost half the price.

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Johnny Sue

Posted on 2018-07-03
Rating:
/5 stars

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Terrible!!

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Christina Sohn

Posted on 2018-07-03
Rating:
/5 stars

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This place is TERRIBLE. They use adn abuse their customers as a selling strategy or something. They actually MUST! Because any Milano staff will treat you horribly. It's like they train them to be mean. OK, but I put up with that rudeness for four years! All for the sometimes great Virgin Hair. However, after YEARS of being a perfect customer for them, hardly ever if any returns from me. I guess that is why they thought they could send me the WRONG custom piece that I waited months for! It came rooted. I SPECIFICALLY asked MULTIPLE times for no rooting. It came rooted and therefore RUINED in my eyes as I paid all that cash for a VIRGIN piece! ALSO, I ordered a c-cap and it came as regular. Well, when I contacted them IMMEDIATELY and did not hear anything back. Nothing. Not until they promptly got my return. They waited a day to respond to me at all! They said that I rooted it, (uh, yeah right, I am not a pro) (plus I would never dare to root that specific color, or any virgin hair for that matter) (AND I only had it one night before shipping it off back to them) They also said that it WAS in fact a c-cap, I call nonsense on that BC I have shopped there for YEARS, I know that the C-Caps come labeled as such. Mine didn't have it on the tag. It was also crazy thick on top. Still, they said that it WAS a c-cap. SMH... these people ONLY care about money. I would stay FAR, FAR away. It's not worth it. PLUS, they are a COMPLETE racket besides! They get money upfront on their good for them sales. So you pay them upfront, they go get their hair and workmanship in China... for pennies on the dollar and THAN finally you get you wig or hair piece. Just, don't waste you hard earned dollars here. They never will appreciate you. They WILL take advantage of you then chew you up and spit you out once they have drained your bank account. And their dishonesty on my last and final order was simply appalling. I wound up doing a charge back. I had to! They left me no choice.

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Anne

Posted on 2018-05-25
Rating:
/5 stars

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These people are just incompetent. I don't know if they do it on purpose or not, but they messed up with payment, color of the wig, texture and so on. If I could give them zero stars, I'd do it.
these people are condescendent and they have zero empathy. Very upset because they play with people's money.

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Lynnae

Posted on 2018-03-18
Rating:
/5 stars

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Customer service with Milano is a nightmare. They got my order wrong THREE times and had my money for over a year before I got a wig, which was STILL not as ordered. When I discussed it with the owner I said I thought she owed me a discount at this point and she said she would rather lose a customer than lose money on a sale. So she lost a customer AND a lot of future sales. Bad decision.

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Chaya

Posted on 2017-07-18
Rating: 5
5 /5 stars

  • Hair Quality
    User: 75%
    75%
  • Cap Construction
    User: 76%
    76%
  • Comfort & Fit
    User: 81%
    81%
  • Wig Lifespan
    User: 99%
    99%
  • Customer Service
    User: 97%
    97%

My milano somehow lasted me 5 years of almost daily wear. I did need to have it treated for horrible knotting in the back, but they treated it once and never had a problem since.

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chana marinovsky

Posted on 2017-02-14
Rating: 4
4 /5 stars

  • Hair Quality
    User: 20%
    20%
  • Cap Construction
    User: 100%
    100%
  • Comfort & Fit
    User: 100%
    100%
  • Wig Lifespan
    User: 10%
    10%
  • Customer Service
    User: 50%
    50%

I bought a Milano LOB during one of their Winter sales. My sister and I each got the same wig- It was buy one get the second half off. Lets say this was literally a no brainer. I wanted to try out a new look and this Milano was exactly what I was looking for. The wig came out to $600 and I told myself I would be dancing if it lasted me the year. Sure enough it lasted me 1 year. I definitely got my money's worth though, and wouldn't think twice to go back and purchase the same wig again. It was comfortable, insanely flat in the front, and had the highlights I wanted. The reason the wig didn't last was because the hair was so intensely treated that with each wash it became more and more yellow and stiff. Eventually the wig just felt like straw- but again I really am still happy- for the price I paid this was a crazy bargain. I also wore the shaitel every single day- and felt the most like myself. I highly recommend getting a Milano as a second or third shaitel, but not as your one reliable wear-it-out for 3 years type of wig!

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    Gabby

    Posted on 2018-04-18

    Which ones WOULD you recommend for everyday wear it out?

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Rebecca

Posted on 2016-11-06
Rating: 4
4 /5 stars

  • Hair Quality
    User: 70%
    70%
  • Cap Construction
    User: 100%
    100%
  • Comfort & Fit
    User: 100%
    100%
  • Wig Lifespan
    User: 62%
    62%
  • Customer Service
    User: 100%
    100%

I'm very happy with my Milano. I bought it almost three years ago and wear it almost every day. I love the closed cap, no hairs come through, which used to drive me crazy with my other wigs. The hair is fine and natural looking, although it started to oxidize after two years and now I have to dye it. It's blonde. I had the best costumer service with Conelia wigs Toronto, she did a beautiful cut and does great wash n sets. I bought it on sale, so got a great price, I would definitely buy another one.

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Tamar

Posted on 2016-10-10
Rating: 5
5 /5 stars

  • Hair Quality
    User: 50%
    50%
  • Cap Construction
    User: 100%
    100%
  • Comfort & Fit
    User: 100%
    100%
  • Wig Lifespan
    User: 50%
    50%
  • Customer Service
    User: 100%
    100%

i just bought my first milano and the experience itself was so pleasant. i am a kallah and have heard such bad stories but the girls were so patient and helpful. i went back 4 times before deciding, they never got annoyed and always greeted me with a smile. thank you chani and franchesa if you girls ever see this 🙂

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Ella

Posted on 2016-08-08
Rating: 4
4 /5 stars

  • Hair Quality
    User: 78%
    78%
  • Cap Construction
    User: 95%
    95%
  • Comfort & Fit
    User: 95%
    95%
  • Wig Lifespan
    User: 93%
    93%
  • Customer Service
    User: 50%
    50%

My Milano is now a year and a half old. I wear it every day and it has held up well. The hair is starting to thin a little at the nape of the neck, but it never clumped or knotted and was very light and pleasant to wear. The cap is very comfortable and I would definitely buy another one! The only thing is that it only holds a set for a few days, but I don't personally mind so long as it's clean.

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Rachel

Posted on 2016-07-21
Rating: 4
4 /5 stars

  • Hair Quality
    User: 50%
    50%
  • Cap Construction
    User: 97%
    97%
  • Comfort & Fit
    User: 99%
    99%
  • Wig Lifespan
    User: 50%
    50%
  • Customer Service
    User: 79%
    79%

Bought a ponytail sheitel. Never before have I worn something so comfortable. Not sure how long the hair will last but for this price and comfort it can't be beat.

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Naomi

Posted on 2016-06-20
Rating: 4
4 /5 stars

  • Hair Quality
    User: 46%
    46%
  • Cap Construction
    User: 26%
    26%
  • Comfort & Fit
    User: 33%
    33%
  • Wig Lifespan
    User: 30%
    30%
  • Customer Service
    User: 77%
    77%

I bought a Milano about 4 years ago. The quality of the hair is not great, I think the cap is too small for me so it's not that comfortable either. I didn't really want to talk about that stuff though as much as the customer service since I saw some other posters saying it was not great. My wig also needed some repairs soon after I bought it. I brought it to the store and they fixed it for me on the spot, no charge. So in terms of that it was fine.

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sheina

Posted on 2016-06-17
Rating: 1
1 /5 stars

  • Hair Quality
    User: 50%
    50%
  • Cap Construction
    User: 50%
    50%
  • Comfort & Fit
    User: 95%
    95%
  • Wig Lifespan
    User: 3%
    3%
  • Customer Service
    User: 5%
    5%

i bought a wig from milano 2 years ago, i had the WORST customer service you can possibly imagine, they made me pay for the wig to be fixed only after a few weeks since the hair kept knotting and shedding so terribly, since then i've had to put in a lot of money to keep it from looking like a mop. NEVER AGAIN !

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Andy

Posted on 2016-06-16
Rating: 2
2 /5 stars

  • Hair Quality
    User: 21%
    21%
  • Cap Construction
    User: 26%
    26%
  • Comfort & Fit
    User: 80%
    80%
  • Wig Lifespan
    User: 15%
    15%
  • Customer Service
    User: 27%
    27%

Had two milanos and honest truth all hair shed snd wig color became orange and hair quality really low.

Expensive for what it is. Would never buy again. And obviously dont recommend.

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    Gabby

    Posted on 2018-04-18

    Have you ever bought one (from any company) that you do love? I need a good one so badly.

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Rachel

Posted on 2016-06-15
Rating: 2
2 /5 stars

  • Hair Quality
    User: 76%
    76%
  • Cap Construction
    User: 10%
    10%
  • Comfort & Fit
    User: 30%
    30%
  • Wig Lifespan
    User: 31%
    31%
  • Customer Service
    User: 1%
    1%

I bought a Milano in 2012. Before I continue the review its important to start with Milano has THE. WORST. CUSTOMER. SERVICE. If you're ok with that, then keep reading. The hair quality is good (although after 3.5 years of occasional wear, I had to cut it significantly to get rid of the dead ends. They don't have XL caps, however they have a repair lady who does a decent but sloppy job. If Milano had better customer service, I would consider purchasing with them again. However, since they do not, I will be taking my business elsewhere.

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Bebe

Posted on 2016-06-03
Rating: 5
5 /5 stars

  • Hair Quality
    User: 87%
    87%
  • Cap Construction
    User: 70%
    70%
  • Comfort & Fit
    User: 100%
    100%
  • Wig Lifespan
    User: 100%
    100%
  • Customer Service
    User: 50%
    50%

I purchased my first Milano in 2007 and since that time I've purchased two more. I still have my first one which I use for emergencies. I wear my second one to work day in and day out and people still compliment it! and now I have my newest one which I really only wear for special occasions or when my yom-yom sheitel is in the shop. My sheitelmacher initially suggested this brand because it comes in a larger cap, is reasonably priced and looks good. The sheitel itself is very comfortable...I don't even notice I'm wearing it. You can't go wrong with a Milano.

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shaina

Posted on 2016-06-02
Rating: 1
1 /5 stars

  • Hair Quality
    User: 21%
    21%
  • Cap Construction
    User: 50%
    50%
  • Comfort & Fit
    User: 22%
    22%
  • Wig Lifespan
    User: 26%
    26%
  • Customer Service
    User: 1%
    1%

Had a bad experience with Milano, the wig kept knotting and they wouldn't fix it unless I covered the cost. It was a brand new wig. I ended up having to turn it into a hat fall and have not gone back since.

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Sue

Posted on 2016-06-02
Rating: 4
4 /5 stars

  • Hair Quality
    User: 73%
    73%
  • Cap Construction
    User: 93%
    93%
  • Comfort & Fit
    User: 94%
    94%
  • Wig Lifespan
    User: 100%
    100%
  • Customer Service
    User: 72%
    72%

I have 3 two I love one I'm not so in love with because the hair is a little coarser
But I wear that one every day for teaching an it get blown around a lot.

The price is affordable and I would buy again I have had them 3 yrs now still going strong

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Faige

Posted on 2016-06-02
Rating: 2
2 /5 stars

  • Hair Quality
    User: 28%
    28%
  • Cap Construction
    User: 26%
    26%
  • Comfort & Fit
    User: 3%
    3%
  • Wig Lifespan
    User: 38%
    38%
  • Customer Service
    User: 28%
    28%

Amended comment.

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Faige

Posted on 2016-06-02
Rating: 2
2 /5 stars

  • Hair Quality
    User: 50%
    50%
  • Cap Construction
    User: 50%
    50%
  • Comfort & Fit
    User: 50%
    50%
  • Wig Lifespan
    User: 50%
    50%
  • Customer Service
    User: 50%
    50%

I was not able to wear my Milano and wound up giving it away. I have a small head. It was not possible to take in the wig sufficiently to fit my head, unlike the Freedas which I've worn successfully for years. I would not try to buy another Milano.

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