Rated 4.63 stars4.63 / 5 ( 104 )

Customer Reviews

Overall Rating

Rated 4.63 stars4.63 / 5 ( 104 )

Quality Factor

92.6%

Quality Factor

  • Hair Quality
    User: 83%
    83%
  • Cap Construction
    User: 85%
    85%
  • Comfort & Fit
    User: 92%
    92%
  • Wig Lifespan
    User: 84%
    84%
  • Customer Service
    User: 91%
    91%


Talia Poy

Posted on 2018-06-05
Rating:
/5 stars

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When I was diagnosed with cancer last fall my hair loss occurred much quicker than I had expected. I was so sick from chemo at the time that the task of finding a wig was daunting. Insurance will guide you to places that sell mostly synthetic wigs that do little to make you feel like yourself. Fortunately my wonderful friend was able to take me to Galis to find a wig. The staff at Galis goes above and beyond to make their clients feel comfortable, especially those there with hair loss for medical reasons. They provide a great ambiance of sisterhood and support and have excellent intuition on what will work for you. TRUST THEIR INPUT! It's spot on. Though I loved my first choice, I ended up changing it after realizing their advice was right on for what would best suit my skin tone, and make me feel comfortable giving my prior color and cut. At Galis, the uncut wig will be washed, cut and styled on your head. Their styling team is INCREDIBLE, and I can honestly say I have never had a better haircut even with my own hair. They know what's on trend, works for our face and they make it look REAL. It's real hair, and it looks and feels like it's yours. But better. Looking good goes a long way to helping you feel good when you are sick or dealing with hair loss, and I can't thank the entire Galis team enough for their help. For women who are told they will lose their hair with chemo, call make an appointment ASAP. If you're on LI or the New York Metro area don't your time going anywhere else!

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Heather Murphy

Posted on 2018-05-30
Rating:
/5 stars

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Absolutely an amazing experience drove over 2 hrs to come to the best place! Worth the road trip as i was treated like a queen. I am facing breast cancer and the fear of loosing my hair due to chemo was horrific, that was until i stepped foot into this magical place. The perfect wig was found in minutes and the customer service was on point. Thank you so much!

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Jessica

Posted on 2018-04-15
Rating:
/5 stars

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Although I wear my Gali quite often, my experience with the customer service was less than adequate. As a bride, I feel that one should get undivided attention and assistance and this was not the case during each and every one of the four trips I made. Appointments are overbooked so one salesperson can be helping multiple people at the same time. Charlene is so sweet and personable but she is more so the face of the brand rather than the one helping customers with wig choosing. Even worse than the customer service with choosing the wig, is the hairstylists. Ive had both hairstylists involved with my wig and both of them had little care for the wig and the only thing asked of me was how short I wanted the wig and before cutting, she didn't even ask if that length was okay. Other than that, they just spoke to each other the whole time and didn't not give the customer much attention, if any at all. They do not understand the money and investment put into this wig and showed little care. As a bride, I feel I should have been given more assistance. I will say that the actual hair on the wig is a lot better than my sary but because of the lack of interest found in their customer service, I will not be making my way back there.

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Esther Hyams

Posted on 2017-09-13
Rating: 5
5 /5 stars

  • Hair Quality
    User: 100%
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The best experience I've had!!! First of all, I won this wig for FREE. Because Charlene from Galis wigs is so giving, she always has these awesome giveaways.
Customer service was 100%!! The staff there really attended to my needs and what I was looking for, I didn't feel rushed in anyway: the staff that cuts the wigs and styles them are awesome beyond! They ask you exactly what you need and cut/style to the perfection.
The quality of my wig is amazing, I can wear it for a full day without having the feeling of wanting to take it off as soon as I get home because the cap is so comfortable.
If you ask me? Galis wigs is the absolute bomb!!!

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Tobey Karpel

Posted on 2017-09-13
Rating: 5
5 /5 stars

  • Hair Quality
    User: 96%
    96%
  • Cap Construction
    User: 98%
    98%
  • Comfort & Fit
    User: 97%
    97%
  • Wig Lifespan
    User: 96%
    96%
  • Customer Service
    User: 97%
    97%

Love my Gali- two years later and still looks amazing!

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Gabrielle

Posted on 2017-08-10
Rating: 5
5 /5 stars

  • Hair Quality
    User: 100%
    100%
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    User: 100%
    100%
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Put short and simply, Gali's Couture Wigs has unbelievable service, amazing quality wigs, great prices, and excellent customer service. I wouldn't go any place else! They're the best!

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Shully

Posted on 2017-08-10
Rating: 5
5 /5 stars

  • Hair Quality
    User: 100%
    100%
  • Cap Construction
    User: 100%
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There is only one 7 star hotel in the world, and there is also only one 7 star wig salon in the world and that is Gali's Couture Wigs. From the service to the quality of the wigs, everything is just perfect. I highly recommend it!

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Deanna

Posted on 2017-08-10
Rating: 5
5 /5 stars

  • Hair Quality
    User: 100%
    100%
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I work with kathy at salon aqua in hewlett ny and her 16 year old daughter madison is a young beautiful assistant at aqua. She has alopecia and they both love galis wigs! They are truly good people and always helping out madison with beautiful wig selection! It makes madison feel strong and confident with her amazing hair! Thank you galis wigs!

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Beti paimany

Posted on 2017-08-10
Rating: 5
5 /5 stars

  • Hair Quality
    User: 80%
    80%
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    User: 100%
    100%
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Gali team are so nice and helpful. U can choose a wig and cut it and if u don't like it , u don't have to buy it. Her stylist are so amazing. I had an amazing experience with them.

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Vered biton

Posted on 2017-08-10
Rating: 5
5 /5 stars

  • Hair Quality
    User: 50%
    50%
  • Cap Construction
    User: 50%
    50%
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The best wig I own! Amazing customer service! So much love, and honesty. Can't wait to buy more

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Arielle

Posted on 2017-08-10
Rating: 5
5 /5 stars

  • Hair Quality
    User: 100%
    100%
  • Cap Construction
    User: 100%
    100%
  • Comfort & Fit
    User: 100%
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  • Wig Lifespan
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  • Customer Service
    User: 97%
    97%

The service at Gali's Couture Wigs is unlike anywhere else. From the moment you walk into their showroom, you feel completely welcomed and a sense of warmth. With regards to the wigs and colors considering I am a blonde, it is amazing. They will custom order you multiple sizes and colors in order to make sure that you are 100% satisfied with your purchase when you walk out their door. Overall, it's unlike any other wig place or store I've ever been to.

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Ms Kyle Hunt

Posted on 2017-08-10
Rating: 5
5 /5 stars

  • Hair Quality
    User: 94%
    94%
  • Cap Construction
    User: 93%
    93%
  • Comfort & Fit
    User: 100%
    100%
  • Wig Lifespan
    User: 95%
    95%
  • Customer Service
    User: 100%
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With a niece with alopecia who wants to have hair like everyone else, Gali's has been amazing. The care, concern and the wigs are amazing! As she is young and her head is small, they always find the cap to fit perfectly. insurance does not cover the wig, Gali's prices are very good and she is ALWAYS giving back and giving some away and having sales. Would recommend them ?! So grateful we found her.

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Lorraine Cohen

Posted on 2017-08-10
Rating: 5
5 /5 stars

  • Hair Quality
    User: 100%
    100%
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    User: 100%
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I absolutely LOVE my Gali wig I actually sold two of my other name brand wigs bec I am a Gali girl all the way! My experience going to the studio was truly great you are greeted w a smile and even a hug and what I loved most is that Charlene is so real there's none of that fakeness that you can get when someone is trying to sell you something! I can't wait to buy a few more galis to add to my collection! You can tell that she loves this mitsvah with all her heart and it radiates throughout the studio. My wig is stunning I get an insane amount of compliments and every time someone asks what is it I say a gali of course!! I have sent a few of my friends to buy wigs from her and each one is so happy! The best part is that the wigs are so affordable and they make it so easy for u she has stylists in every town. can't wait for my next gali purchase!!

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Ganit Reis

Posted on 2017-08-10
Rating: 5
5 /5 stars

  • Hair Quality
    User: 100%
    100%
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    User: 100%
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I'm so excited to be leaving such a raving review!!
I. AM. OBSESSED.
Literally never walking into another sheytal store. Charlene and crew were so excited to help me and my sis and found us the most exceptional, gorgeous pieces!! Charlene is a doll to work with and makes the experience so warm customizable and inspirational! I cannot wait to wear my GALI wig and tell the world where it is from! If you haven't been, it's a must! We drove an hour and a half each way and it was worth every second, 3 wigs later and a simcha special package I couldn't be happier!! Tizku Lmitzvos
Thanks ladies <3

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Ahuva Weinstein

Posted on 2017-08-09
Rating: 1
1 /5 stars

  • Hair Quality
    User: 1%
    1%
  • Cap Construction
    User: 1%
    1%
  • Comfort & Fit
    User: 50%
    50%
  • Wig Lifespan
    User: 1%
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  • Customer Service
    User: 80%
    80%

The most awful wig I have ever had. Terrible hair, wires began poking out after 3 weeks. Customer service was great because they quickly replaced the piece, the only trouble was that the replacement was as horrible as the first. Really should not be selling this wig for more than $50. Unfortunately I wasted $1,650. Lesson learned.

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Sharone

Posted on 2017-06-20
Rating: 5
5 /5 stars

  • Hair Quality
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This review is only based off of customer service. I don't own a wig from gali couture but I helped my sister in law out when dealing with her wig which had some issues. I must say the customer service was above and beyond! They took care of EVERYTHING and more for her! They really do care about each customers satisfaction. Thank you for all your time and quick response! You should continue with helping lots of wonderful women cover their hair and see only revealed good!

Was this comment helpful to you? (-1)


Nechama Levine

Posted on 2017-06-14
Rating: 5
5 /5 stars

  • Hair Quality
    User: 100%
    100%
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    User: 100%
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I went to Gali Wigs to purchase my first wigs and I could not have been happier! Everything about my experience was AMAZING! The sales ladies were so helpful and patient and let me take my time making my decisions (took me to look in different mirrors/lighting) - there was absolutely no pressure! One of the (many) amazing perks- they cut the wig on the spot and if you don't like it you can take a new one off the shelf and start over with no fuss! The wigs are super comfortable and the hair quality seems great. I really feel that every kallah deserves to have the gali experience be their first experience because it is so amazing, rejuvenating, and makes the mitzvah fun! I feel so lucky that I did so well - kudos to galis! I love Charlene and her team, they are all amazing and so much fun!! It was more than buying shaitels, it was an experience! Showroom has the best atmosphere, and not only did I walk out with a handful of shaitels, I made a couple of new friends too! Can't wait to buy more.

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Yocheved Adams Naftel

Posted on 2017-06-14
Rating: 5
5 /5 stars

  • Hair Quality
    User: 100%
    100%
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    User: 100%
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Last night I went with my best friend to purchase her 1st wig .
When I bought my first wig from an anonymous company it was a terrible experience and I never felt the "kallah experience".
Last night was a totally different experience , The customer service was beyond amazing every question was answered and every request was filled.
My friends smile by the end of the night was worth more then a million bucks.
I wasn't even jealous (okay maybe a little 🙂 )
Not only did my friend walk out with 4 gorgeous wigs , I walked out with a new friend Charlene Aminoff.

Charlene I can not thank you enough . I look forward to sharing many more happy occasions with you.

May you and Jonathan be blessed to help many more people feel beautiful and appreciate the Mitzvah of covering their hair.

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Dani Beleli

Posted on 2017-05-26
Rating: 5
5 /5 stars

  • Hair Quality
    User: 100%
    100%
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    User: 100%
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I love my Gali's!! Esther and the rest of the staff were amazing, so helpful and really made the experience of buying my first wig that much more enjoyable! The sheitel is exactly what I was looking for and the quality is perfect! Thank you so much and can't wait for my next purchase here!

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shirin farnoosh

Posted on 2017-05-24
Rating: 5
5 /5 stars

  • Hair Quality
    User: 100%
    100%
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    User: 100%
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I had such an incredible positive experience at Gali's, especially after going to other places and having the worst customer service experience. I was so happy to be there and the staff was amazing!! Esther helped me with finding the most perfect luscious amazing quality wig ever and I always get compliments on my sheitel!! I was so happy with my pleasant experience there and I will definitely be coming again to buy a new piece. THANK YOU GALIS!!!

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