Irene

I bought a wig from Irene and with a few days it was knotting terribly. I sent it back to Irene after a month of wear. I didn’t hear back for 6 weeks. When they sent the wig back, they told me the knotting was my fault as I hadn’t washed it enough. This is completely untrue. When I have the wig washed it will be knotty with a day, and it’s so bad I can’t put my fingers through.

So personally I would never buy an Irene again. The customer service is awful! The only positives I can think of is that the wig is very full and holds a curl really well.

Really really happy with my Irene. Got an original 3+ years ago, and although after about 1.5 years he hair definitely lost some of its bounce and fullness I can still wear it and get tons of compliments. For the price you pay it’s a great buy! They have great color blends and the color and hair really lasts if you send to responsibile shaitel Machers. Would 100% recommend

I got my Irene wig at a sale in Boro Park. It was $675 for a very long (26"? Maybe?) dark brown human hair wig; I'm not sure what line it is because it was totally insane when I was in there and my aunt who is a shaitelmacher helped me rather than the people working. Anyway I had it cut by a stylist elsewhere, which was $200. The wig is just okay. It has split ends and I've only had it for 6mo (though the split ends began months ago). The color is holding up; it hasn't oxidized yet even though it's quite dark and I wear it to work 5 days a week. I am not the type that gets my shaitel styled; I wash and dry it myself and that was fine til I deep conditioned one day and quite a lot of hair was pulled out in the brushing process, which has never happened before. This is okay though because it didn't come out in clumps and the wig is quite heavy; I would say each strand of hair is 3x as thick as my actual hair, which I'm not a huge fan of but oh well. Overall, this wig works for work... I'd like to get a lace front band for it to make it look more real. My Yaffa wig, which was $2,000 and looks way more natural and is lighter in feel, was definitely a better investment though.

The wig itself is beautiful and comfortable. I would suggest buying it through a shaitel macher that you trust and will be willing to help you if there are any issues as the customer service of the Irene company is terrible.

Wig is very pretty for the price, but hair is very rough, straw-like and oxidized after a year and half. I know that's worth it if you have $1000 to pay every year or so, but I don't. I would definitely recommend it to someone who wants an affordable sheitel for just shabbos or to wear occasionally. But for someone who is buying cheaper because they're actually on a serious budget, which means having to wear an Irene occasionally during the week and every shabbos, I would not recommend as an investment.

Awful awful human beings work in that place, never have I made to feel soo badly and put down in such manners, disgusting! !!!

The waves stay really well when curled, wig color is the same and even though its 18 months old it almost looks like new. Really recommend Irene's especially if you want a long wig, they have a large selection. I'll be back there for my next wig 😉

I purchased an Irene Kippah fall. I was disappointed with the hair and the cut that I got at their salon. The woman who cut the wig berated me for not knowing exactly what I wanted. She them proceeded to chop it and not it is un-wearable. I paid almost 900 total and the wig looks like a mop on top of my head. I so sick over this purchase. The customer service was less than stellar. I will never go back.

I paid around $1000 and had to fix it THREE times already and spent over $600 already . I went to the place where I bought it after six months and they said that they don't stand behind there wig and in order to fix it, it will be $500.
Will NEVER recommend this brand to anyone

bought for my daughter 2 Irenes and one for myself for my daughters wedding. My Daughter also has a Noe Wig and her both Irenes are way better and nicer than the pricey Noe.
Its basically all Mazel. For the price and quality Irenes and Miri Wigs are they way to go!!!

I came close to purchasing, but I am glad I did not. While the price was tempting, the customer service was awful. The ladies who were selling were not helpful at all and at times were outright obnoxious. I would not be able to deal with such service had i decided to purchase.

I got an Irene about 2-3 years ago. I paid on k you 400 including the cut which was great for me. I made them take it back when I complained that the wig gets knotty 2 minutes after I put it on. It also had split ends. They ended up replacing it and recutting a new one at no charge which was great. But it took a lot of yelling to get him to even take it back. The new wig fits beautifully and I can wear it all day, the cap is that comfortable. But the hair is terrible! It doesn't hold a curl for more than 2 days and I got the courses one because he told me it would last longer. Instead it falls and looks so dry and like I haven't washed it in weeks. I didn't bother to complain because I saw what the customer service was like the first time. Since it was only 400 it wasn't worth the agmas nefesh to complain.

Love this wig! So comfortable I barely feel it. Hair holds style, color is amazing, and really feels great. Can't say anything about lasting or customer service because I haven't had any issues so far (it's only 6 months old). Very happy with the wig.

I don't want to say loshon harah but my rov told me that I may and even have a chiyuv to write a minimal amount if it is for a to'eles. So I will comply by saying that all the comments that list assorted problems and complaints are true and I experienced some of them personally and also heard of the other issues from friends. I regret that I bought a few of these wigs. As a kollel family we cannot afford expensive wigs, but we certainly cannot afford to keep buying garbage. We do not have money to waste! If you have extra money to burn, then go ahead and do it, but I won't.

Terrible customer service and terrible quality. Purchased a wig and after only a few months the hair was falling out. Took it back and they would not do anything to fix the problem whatsoever. I would never recommend this wig company to anyone because people should only spend money in companies that stand behind their products. I was not even as upset with the wig because hey there are flukes. It happens. But they wouldn't do anything to fix the problem. Which i find unacceptable.

I am a bit of a gambler. This wig can either be a hit or total disastrous miss. Yes it is cheaper than other wigs and you might get lucky - I did a couple of times, but I also missed 3 times. On average, each USE-ABLE / WEAR ABLE wig ended up costing me twice what I paid. Trouble is you can't know till after you are wearing the wig a month or two what troubles you will be having. Here is my 5 wig "score": 2 great, 3 awful. The three problem wigs I had: (1) hair falling out (in clumps leaving bald areas); (2) knotting badly, dead ends and frizzing; (3) not holding a set unless wig is soaked in hair spray (and then it is stiff as board). The two wigs that were great: fantastic delicious yummy hair, light, natural and super comfortable. In the future I will NOT roll the dice with my money (yes, cheap becomes VERY expensive when you need to buy 5 wigs to get 2 that work) and risk the aggravation and wasted time (hours and days). And don't bother trying to get a replacement for the problem wigs - I can save you lots of time by telling you that there is no such thing.

Ok product for the price. Being from the states though i normally would never pay this much! 1300 plus canadian!! Best price for this kind of product around here sadly enough.
Hair is ok looking but gets knottier than any other wig ive had.
Thought style would hold better. I got a thinner longer one so it shouldnt be that heavy.
I will cut it and hope that its easier to manage.
Cap is comfy though its a medium so it doesnt fit my head snug like id like it to.
Ill need to do some work but overall im 75% satisfied so far.
Just bought it so i cant say how well it lasts. But i think it depends how often one wears a long wig like this.
I normally wear a short, "easy" one

I have 2 Irenes, that I got a couple of years ago for about $500 each. For the price, they are amazing! They both still look very good and hold a style for weeks.

The positive is that the front is amazing. The cons: no customer service! Hair fell out and I mean a lot of hair. I am missing too much hair to wear it at this point. And in general the hair on the bottom layers is dry as can be. Customer service was terrible. I live out of NY and left many messages and emails but no reply.