Price Range
$650 - $2,000Customer Reviews
Overall Rating
Rated 3.8 stars
Quality Factor
76%
Quality Factor
- Hair QualityUser: 62%62%
- Cap ConstructionUser: 68%68%
- Comfort & FitUser: 73%73%
- Wig LifespanUser: 60%60%
- Customer ServiceUser: 64%64%
Rosemary
Posted on 2023-06-16/5 stars
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User: %%RosemaryThe Milano wig I got the hair is so thin you blow on it and can see the net. The hair has no body. The hair looks cheap. Take my word when you pay its expensive. You think your going to get a great wig. When it comes what a disappointment. I could have cried. I saved and read everything on there website and got some thing that is an embarrassment to ware. .They are great at advertising I can say that. I have nothing good to say about my Milano wig except I like the cap in it.
Was this comment helpful to you?Jeisa
Posted on 2021-12-21Rating:
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User: %%JeisaMilano has the worst customer service. The people working at this company are rude and snobby and they will make your life hell if anything is wrong with your wig. Stay away from this company. Check the Facebook reviews and see how many times they have scammed people.
Was this comment helpful to you?Pat S
Posted on 2020-07-20Rating:
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User: %%Pat SIf you are ok with receiving THE WORST customer service, then Milano is the way to go. The wigs are expensive and not the best quality. They will send you the wrong color or will mess up you custom color, and then treat you like sh... You don't believe it? Then go ahead and buy from them. Milano can't care less if they loose you as a customer. They treat us customers as if they are doing us a favor in letting us use their wigs. We are paying 1k to 2k for these wigs and still being treated like s... by the company. As a business person myself, I think this is a bad way of doing business. I had to open a dispute with my bank to get my money back cause Milano messed up my custom color. My assistant and I, still bought 2 wigs from Milano after this incident because we are recording a YouTube video about the best and worst wig companies. I have over 2 million subs and my channel is about hair, so hopefully I will save some of them of making the mistake of spending money on this terrible company. These are the last wigs I'm buying from Milano.
Was this comment helpful to you?Dalia Herszaft
Posted on 2020-06-08Rating:
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User: %%Dalia Herszaftbest wig ever
Was this comment helpful to you?Dalia Herszaft
Posted on 2020-06-08Rating:
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nat levi
Posted on 2020-05-27Rating:
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User: %%nat leviabsolutely horrendous from start to finish, got sent a wig that didnt fit and was the wrong colour, had to send it back. i was told insurance would be covered as it was their mistake, obviously they are now telling me they cant pay me back. When the wig got sent back it was still the wrong colour and too small.
Spent $2000 on crapWas this comment helpful to you?Dalia Herszaft
Posted on 2020-05-27Rating:
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User: %%Dalia Herszaftabsolutely horrendous from start to finish, got sent a wig that didnt fit and was the wrong colour, had to send it back. i was told insurance would be covered as it was their mistake, obviously they are now telling me they cant pay me back. When the wig got sent back it was still the wrong colour and too small.
Spent $2000 on crap
avoid avoid AVOID
go somewhere more expensive, with better customer service and better qualityWas this comment helpful to you?Dalia Herszaft
Posted on 2020-05-27Rating:
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User: %%Dalia HerszaftSo when he was about to send it he called you from the shop and said the price and you said ok. He would never ever have spent that money knowing we would not get it back. He went off your word as you had been so trustworthy. My husband doesn't lie and I remember having the conversation straight after him explaining that you would fully reimburse it.
Was this comment helpful to you?Andrea
Posted on 2020-02-12Rating:
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User: %%AndreaThis wig is horrible! Low quality hair, knots, lots of shedding, and the WORST costumer service. This company is a scam. Also, these wigs are not 100% human hair. Take your money elsewhere, Milano is not worth it.
Was this comment helpful to you?Liat mustacchi
Posted on 2019-07-01Rating:
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User: %%Liat mustacchiDisgusting customer service. I would never purchase a wig from them, I ordered 2 wigs on the sale... and one is out of stock unless I want to add $200 on my order to get the longer length when I ordered the wig was in stock! They did not accommodate me so I said fine cancel the order the male manager said to me "that's fine, I sell over $1000 wigs in 2 seconds" who says such a thing!?! How unprofessional! So I told him I'm waiting on the phone for the refund email, he tells me "I'm not in the office right now" LOL. I CALLED THE OFFICE in California where they let me know that my wig is out of stock. So I told him you are in the office because I called the office. He tells me hold on I'll tell someone. He left me on the phone waiting for over 20 min!! DO NOT PURCHASE FROM THEM! there are better places to purchase wigs for same or less price! Nasty people. Ew
Was this comment helpful to you?MissDSergo
Posted on 2018-09-02Rating:
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User: %%MissDSergoThe customer service in this company is appalling! It’s a shame, I loved the wig when it finally arrived. However it has not lasted me the time I would have hoped for. The wig has already begun to shed, although it is only light shedding but still it does not deserve the price tag!
I ended up getting a replacement wig from Mora Mode wigs. I was pleasantly pleased as the hairline and wig looks much more natural than the wig I purchased from Milano and is almost half the price.Was this comment helpful to you?Johnny Sue
Posted on 2018-07-03Rating:
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User: %%Johnny SueTerrible!!
Was this comment helpful to you?Christina Sohn
Posted on 2018-07-03Rating:
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User: %%Christina SohnThis place is TERRIBLE. They use adn abuse their customers as a selling strategy or something. They actually MUST! Because any Milano staff will treat you horribly. It's like they train them to be mean. OK, but I put up with that rudeness for four years! All for the sometimes great Virgin Hair. However, after YEARS of being a perfect customer for them, hardly ever if any returns from me. I guess that is why they thought they could send me the WRONG custom piece that I waited months for! It came rooted. I SPECIFICALLY asked MULTIPLE times for no rooting. It came rooted and therefore RUINED in my eyes as I paid all that cash for a VIRGIN piece! ALSO, I ordered a c-cap and it came as regular. Well, when I contacted them IMMEDIATELY and did not hear anything back. Nothing. Not until they promptly got my return. They waited a day to respond to me at all! They said that I rooted it, (uh, yeah right, I am not a pro) (plus I would never dare to root that specific color, or any virgin hair for that matter) (AND I only had it one night before shipping it off back to them) They also said that it WAS in fact a c-cap, I call nonsense on that BC I have shopped there for YEARS, I know that the C-Caps come labeled as such. Mine didn't have it on the tag. It was also crazy thick on top. Still, they said that it WAS a c-cap. SMH... these people ONLY care about money. I would stay FAR, FAR away. It's not worth it. PLUS, they are a COMPLETE racket besides! They get money upfront on their good for them sales. So you pay them upfront, they go get their hair and workmanship in China... for pennies on the dollar and THAN finally you get you wig or hair piece. Just, don't waste you hard earned dollars here. They never will appreciate you. They WILL take advantage of you then chew you up and spit you out once they have drained your bank account. And their dishonesty on my last and final order was simply appalling. I wound up doing a charge back. I had to! They left me no choice.
Was this comment helpful to you?Anne
Posted on 2018-05-25Rating:
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User: %%AnneThese people are just incompetent. I don't know if they do it on purpose or not, but they messed up with payment, color of the wig, texture and so on. If I could give them zero stars, I'd do it.
these people are condescendent and they have zero empathy. Very upset because they play with people's money.Was this comment helpful to you?Lynnae
Posted on 2018-03-18Rating:
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User: %%LynnaeCustomer service with Milano is a nightmare. They got my order wrong THREE times and had my money for over a year before I got a wig, which was STILL not as ordered. When I discussed it with the owner I said I thought she owed me a discount at this point and she said she would rather lose a customer than lose money on a sale. So she lost a customer AND a lot of future sales. Bad decision.
Was this comment helpful to you?Chaya
Posted on 2017-07-18Rating: 5
5 /5 stars- Hair Quality User: 75%75%
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User: 97%97%ChayaMy milano somehow lasted me 5 years of almost daily wear. I did need to have it treated for horrible knotting in the back, but they treated it once and never had a problem since.
Was this comment helpful to you?chana marinovsky
Posted on 2017-02-14Rating: 4
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