Yali Wigs

I have been wearing custom wigs for 40 years and making a wig with Yali was the most horrible experience. To cut a long story shorter: it took 3 years from the time she started until I picked it up. She couldn't get the color (blonde) , cap, fit, or part, right. I know custom caps, and the one she made for me was certainly not customized for me! She redid it somewhat, but it has never been comfortable.I couldn't pin her down, and in any case, according to her it was never her fault, only mine. One thing she gave me that was right: the hair was beautiful to begin with and so was the base color. When I asked for streaks she turned it bleached blonde. When I protested she had her apprentice put in low-lights. It turned grey and purple, I kid you not. I finally took it as I had too much money in it to leave it. I took it to Kotty ( a fabulous colorist) who saved the color. But she told me that the hair had been over dyed so often that it was fragile and I shouldnt color it again. That means when it oxidizes, I am out of luck. So instead of this $6,000 wig lasting for 10 years, it will last for about 3 years. It is still uncomfortable but I ever want to walk into Yali's shop again. I hope I find someone via this website who can adjust this wig.

I literally went through hell on earth from my experience with Yali. After paying over 3000 dollars for a wig I expected to receive a quality wig and some kind of customer service. My wig was never made correctly and she kept cutting out pieces and makeshiftly trying to piece my wig together. Also it would become knotted to the point I couldn't get a brush through it. I brought it to Yali to deal with the knotting and she cut out tons of the hair that was knotted and didn't add more hair or anything else to fix it. After only a few months of owning the wig It started shedding like crazy and the cap was totally deformed. It was barely wearable before the end of the year. I asked her to replace the wig or fix it and she said she would. I had to harrass her for two years before I got the wig replaced and it was not even my color and also didn't last a year since it shed out clumps of hair. She lied to me countless times telling me the wig was ready and I drove hrs to pick it up and she didn't even start making it !I wasted so much time and energy dealing with her. There was no customer service. I agree that the hair on my wig was good quality but I would never buy another wig from Yali again , it's not worth the aggravation and it won't last more than a year . I wish someone warned me.

Cap too large, hair falls out. Poor customer service - blames customer for every issue.

I am very disappointed with my Yali wig, and had a very negative experience from a customer service perspective. Coming in for the first time, I explained I knew very little about wigs, and would really like her to walk me through the different options. Yali sold me a fall that she said was "top quality" and made with the "best hair." What she did not explain, was that the cap is so delicate, that within a few weeks the hair would start shedding, leaving bald spots all over. The cap is also so delicate, that the first time I brought it to get washed (at a place that was recommended to me by everyone I know who wears a wig), the wig was returned with hair falling out in large clumps. I brought the wig back to Yali, in tears, as this was my first wig, cost over $5,000, and was ruined within a month. She blamed me and the place who washed my wig. According to Yali, she is the only one who can wash my wig. Well, isn't that an important piece of information that is important to make clear at the time of the purchase? I would think so. Seeing how upset I was she agreed to fix it, but months later I continue to experience the same issues with hair shedding.
On the positive side, my wig looks extremely natural and when I tell people I am wearing a wig they are completely shocked. My own family can't tell when I'm wearing it on my head and when I'm not. However, I value quality and customer experience and therefore will never return to Yalis to purchase another wig.

My mom decided to start covering her hair and Yali totally took advantage and ripped her off. It's been years and it put such a bitter taste in my moms mouth when it comes to this mitzvah.