Customer Reviews
Overall Rating
Rated 3.52 stars
Quality Factor
70.4%
Quality Factor
- Hair QualityUser: 61%61%
- Cap ConstructionUser: 65%65%
- Comfort & FitUser: 70%70%
- Wig LifespanUser: 55%55%
- Customer ServiceUser: 58%58%
Chaya k
Posted on 2017-05-291 /5 stars
- Hair Quality User: 27%27%
- Cap Construction
User: 50%50%- Comfort & Fit
User: 78%78%- Wig Lifespan
User: 26%26%- Customer Service
User: 50%50%Chaya kI have had my Yaffa for almost 3 years now and I am really unhappy with it and would not recommend buying a Yaffa. The hair is straw like, it doesn't hold a curl, when I get it washed and set it only lasts a couple days and falls. It does have a good cap and is very comfortable but the hair is bad quality.
Was this comment helpful to you?ch
Posted on 2016-12-19Rating: 1
1 /5 stars- Hair Quality User: 50%50%
- Cap Construction
User: 50%50%- Comfort & Fit
User: 1%1%- Wig Lifespan
User: 1%1%- Customer Service
User: 1%1%chMy wig had a defect and I sent it back to Yaffa wigs in boro park. They admittene dhter was a defect but refused to give me money back.
From this experience, I learned that customer service is the most important thing to look for in a wig, and the owner of yaffa was so rude to me. I believe it's a mitzva to publicize how terrible their service is.Was this comment helpful to you?Chani
Posted on 2016-07-12Rating: 1
1 /5 stars- Hair Quality User: 25%25%
- Cap Construction
User: 50%50%- Comfort & Fit
User: 1%1%- Wig Lifespan
User: 25%25%- Customer Service
User: 1%1%ChaniI bought a yaffa when I was a Kallah. It was a neutral experience except for when it came to the coloring and styling they kept telling me that they knew what I wanted without even listening to me. Over the next year I dealt with hair falling out and being treated like garbage. They yelled at me blaming me for hair falling out. I just wanted my money back. They sent the wig back to the manufacturer to add hair and said it would take 6 weeks. 3 months later I got my wig back looking exactly the same as when I gave it to them. I was so upset that I brought it in and spoke to yaffa herself. She made me feel so bad about the whole thing that I just cried in the store. She let me take a new one and that one wasn't even any better. I brought it to someone else because the cap was way too big and they said that the hair was mixed in with a lot of plastic hair and that's why it wasn't styling nicely or looking natural so I was forced to cut full bangs and make it much shorter than I wanted. I won't be buying another yaffa.
Was this comment helpful to you?C Haber
Posted on 2016-06-21Rating: 1
1 /5 stars- Hair Quality User: 50%50%
- Cap Construction
User: 1%1%- Comfort & Fit
User: 50%50%- Wig Lifespan
User: 50%50%- Customer Service
User: 1%1%C HaberI have never been as disappointed in a company as I am with Yaffa Wigs. The wig I bought had a flaw in the cap- there was a bulge in the top of the wig. The salesperson told me it would flatten out in a few day's time. It didn't. i sent it back a few times and finally they told me there was something wrong with the wig and it's not fixable so they'd give me 50% of my money back. I asked for 100% back but they refused. Then they decided that the 50% back would be in the form of a credit, even though I told them I never want another Yaffa wig. A while later, I finally decide to use my credit. When I went to the Yaffa store in Boro Park, and chose a wig, I was told that I couldn't use my credit because the wig I chose was from a "different line". When I tried to discuss this with the owner, she literally turned away from me and started eating her lunch and refuse to talk to me.
Was this comment helpful to you?Orah
Posted on 2016-06-16Rating: 1
1 /5 stars- Hair Quality User: 28%28%
- Cap Construction
User: 74%74%- Comfort & Fit
User: 83%83%- Wig Lifespan
User: 27%27%- Customer Service
User: 1%1%OrahI have had horrible experiences each time I bought a piece from Yaffa. I have bought four pieces from them over the years because there are not many other options where I live. The last fall that I bought felt silky as anything and then as soon as I started wearing it, it became a knotty, horrible disaster. I wear it in a bun now when I work out because it doesn't wear well at all. The customer service in Florida is really unacceptable and I only say this because 1) I've dealt with it numerous times and 2) I wish I would have been warned about their customer service beforehand or I never would have purchased from them at all.
The first wig I bought from them was fantastic, very silky and held up nicely. But this last purchase just didn't cut it from me. That is my last purchase I will ever make with them.Was this comment helpful to you?Chaya I.
Posted on 2016-03-31Rating: 1
1 /5 stars- Hair Quality User: 15%15%
- Cap Construction
User: 25%25%- Comfort & Fit
User: 26%26%- Wig Lifespan
User: 11%11%- Customer Service
User: 50%50%Chaya I.The hair felt likw horse hair after a couple week. After wearing it for a year there were huge bald spots. You get what you pay for. Leelee is awesome though!
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Thinking of Rating A Wig Company?
When leaving your rating or review, please consider the following things:
At ShayTellMe, we value honesty above all else. Please make sure you have actually had an experience with a specific company before rating them. (This does not mean you had to purchase a wig. It could have been a consultation, a phonecall, a meeting, etc., but you should be commenting on a personal interaction.)
We encourage all reviews: good and bad. We just want you to write about it in a calm way. Try and keep language professional, and think about your review as a means of guiding someone else toward the best company rather than bashing a company you may have had a negative experience with.
Pictures are great. Your review will have most impact if you can show people what you loved or hated about your experience with that vendor!
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