Rated 3.52 stars3.52 / 5 ( 27 )

Customer Reviews

Overall Rating

Rated 3.52 stars3.52 / 5 ( 27 )

Quality Factor

70.4%

Quality Factor

  • Hair Quality
    User: 61%
    61%
  • Cap Construction
    User: 65%
    65%
  • Comfort & Fit
    User: 70%
    70%
  • Wig Lifespan
    User: 55%
    55%
  • Customer Service
    User: 58%
    58%


Chaya k

Posted on 2017-05-29
Rating: 1
1 /5 stars

  • Hair Quality
    User: 27%
    27%
  • Cap Construction
    User: 50%
    50%
  • Comfort & Fit
    User: 78%
    78%
  • Wig Lifespan
    User: 26%
    26%
  • Customer Service
    User: 50%
    50%

I have had my Yaffa for almost 3 years now and I am really unhappy with it and would not recommend buying a Yaffa. The hair is straw like, it doesn't hold a curl, when I get it washed and set it only lasts a couple days and falls. It does have a good cap and is very comfortable but the hair is bad quality.

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ch

Posted on 2016-12-19
Rating: 1
1 /5 stars

  • Hair Quality
    User: 50%
    50%
  • Cap Construction
    User: 50%
    50%
  • Comfort & Fit
    User: 1%
    1%
  • Wig Lifespan
    User: 1%
    1%
  • Customer Service
    User: 1%
    1%

My wig had a defect and I sent it back to Yaffa wigs in boro park. They admittene dhter was a defect but refused to give me money back.
From this experience, I learned that customer service is the most important thing to look for in a wig, and the owner of yaffa was so rude to me. I believe it's a mitzva to publicize how terrible their service is.

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Chani

Posted on 2016-07-12
Rating: 1
1 /5 stars

  • Hair Quality
    User: 25%
    25%
  • Cap Construction
    User: 50%
    50%
  • Comfort & Fit
    User: 1%
    1%
  • Wig Lifespan
    User: 25%
    25%
  • Customer Service
    User: 1%
    1%

I bought a yaffa when I was a Kallah. It was a neutral experience except for when it came to the coloring and styling they kept telling me that they knew what I wanted without even listening to me. Over the next year I dealt with hair falling out and being treated like garbage. They yelled at me blaming me for hair falling out. I just wanted my money back. They sent the wig back to the manufacturer to add hair and said it would take 6 weeks. 3 months later I got my wig back looking exactly the same as when I gave it to them. I was so upset that I brought it in and spoke to yaffa herself. She made me feel so bad about the whole thing that I just cried in the store. She let me take a new one and that one wasn't even any better. I brought it to someone else because the cap was way too big and they said that the hair was mixed in with a lot of plastic hair and that's why it wasn't styling nicely or looking natural so I was forced to cut full bangs and make it much shorter than I wanted. I won't be buying another yaffa.

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C Haber

Posted on 2016-06-21
Rating: 1
1 /5 stars

  • Hair Quality
    User: 50%
    50%
  • Cap Construction
    User: 1%
    1%
  • Comfort & Fit
    User: 50%
    50%
  • Wig Lifespan
    User: 50%
    50%
  • Customer Service
    User: 1%
    1%

I have never been as disappointed in a company as I am with Yaffa Wigs. The wig I bought had a flaw in the cap- there was a bulge in the top of the wig. The salesperson told me it would flatten out in a few day's time. It didn't. i sent it back a few times and finally they told me there was something wrong with the wig and it's not fixable so they'd give me 50% of my money back. I asked for 100% back but they refused. Then they decided that the 50% back would be in the form of a credit, even though I told them I never want another Yaffa wig. A while later, I finally decide to use my credit. When I went to the Yaffa store in Boro Park, and chose a wig, I was told that I couldn't use my credit because the wig I chose was from a "different line". When I tried to discuss this with the owner, she literally turned away from me and started eating her lunch and refuse to talk to me.

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Orah

Posted on 2016-06-16
Rating: 1
1 /5 stars

  • Hair Quality
    User: 28%
    28%
  • Cap Construction
    User: 74%
    74%
  • Comfort & Fit
    User: 83%
    83%
  • Wig Lifespan
    User: 27%
    27%
  • Customer Service
    User: 1%
    1%

I have had horrible experiences each time I bought a piece from Yaffa. I have bought four pieces from them over the years because there are not many other options where I live. The last fall that I bought felt silky as anything and then as soon as I started wearing it, it became a knotty, horrible disaster. I wear it in a bun now when I work out because it doesn't wear well at all. The customer service in Florida is really unacceptable and I only say this because 1) I've dealt with it numerous times and 2) I wish I would have been warned about their customer service beforehand or I never would have purchased from them at all.
The first wig I bought from them was fantastic, very silky and held up nicely. But this last purchase just didn't cut it from me. That is my last purchase I will ever make with them.

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Chaya I.

Posted on 2016-03-31
Rating: 1
1 /5 stars

  • Hair Quality
    User: 15%
    15%
  • Cap Construction
    User: 25%
    25%
  • Comfort & Fit
    User: 26%
    26%
  • Wig Lifespan
    User: 11%
    11%
  • Customer Service
    User: 50%
    50%

The hair felt likw horse hair after a couple week. After wearing it for a year there were huge bald spots. You get what you pay for. Leelee is awesome though!

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